Refund policy

Refund Policy

Effective Date: January 1, 2024
Website Name: Jmaie.com
Address: United Kingdom Office, 321-323 High Rd, Romford RM6 6AX, United Kingdom
Contact Phone: +44 7456 211028

At Jmaie.com, we aim to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below.

1. Eligibility for Refunds
   To qualify for a refund:

   • The item must be unused and in the same condition as when you received it.
   • The item must be in its original packaging with all tags and labels attached.
   • A receipt or proof of purchase is required.

2. Refund Timeline

   • Change of Mind: Refund requests due to change of mind must be submitted within 14 days of receiving the product.
   • Damaged or Defective Items: If the item is damaged or defective upon arrival, you must notify us within 7 days of delivery.

3. Non-Refundable Items
   The following items are not eligible for refunds:

   • Gift cards
   • Sale or clearance items
   • Personalized or custom-made products
   • Used or washed items

4. Refund Process

   • Contact Us: Reach out to our customer service team at +44 7456 211028 or email us at support@jmaie.com with your refund request.
   • Return Authorization: If your refund request is approved, we will provide you with a return authorization and instructions for returning the item.
   • Return the Item: Send the item to our return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
   • Inspection and Approval: Once we receive the returned item, we will inspect it. If approved, your refund will be processed.
   • Refund Issuance: Refunds will be issued to the original payment method within 7-10 business days.

5. Exchanges
   We offer exchanges for defective or damaged items. Please contact us to initiate an exchange process.

6. Late or Missing Refunds
   If you haven’t received your refund:

   • Check your bank account or payment method.
   • Contact your credit card company; it may take some time before your refund is officially posted.
   • If you’ve done all of the above and still have not received your refund, please contact us at support@jmaie.com or +44 7456 211028.

7. Return Address
   United Kingdom Office
   321-323 High Rd
   Romford RM6 6AX, United Kingdom

We value your business and are committed to providing a smooth and hassle-free shopping experience. If you have any questions about our refund policy, please contact us.